We want you 100% satisfied. We believe that satisfied customers are return customers!
We will do our best to be fair and reasonable. Below is our simple return policy and instructions.
Within 30 days of purchase you may return new unused items for an exchange or a refund. We will accept a returned product, as long as the product is in new and original condition in the factory packaging. The package may be opened for the purpose of trying the product on, but tags must still be attached and the product can not show any sign of having been worn. Closeout or discontinued items may not be returnable, but they will be marked as such on the website. Any item that has been embroidered is not returnable, as it is no longer in original condition.
In order to return an item please contact us and obtain a RETURN AUTHORIZATION NUMBER. Packages arriving without an RA number may be refused and returned at sender’s expense. To receive an RMA simply send us an email request (include the order number) or call our toll free line.
(a) If you want to exchange an item for a different size, e-mail us at firstname.lastname@example.org to arrange to have the new item sent and receive your RMA. You may also call us 1-888-333-6422.
(b) If you do not want an exchange but want a refund, you may also e-mail your request for an RMA to email@example.com, or call us at 1-888-333-6422
Refunds will be processed the same day the item is received back at our warehouse. The credit should show on your account within 1-3 business days, depending upon your bank processing speed. Refunds will be credited to the same means of payment as the original order, i.e. same credit card or Paypal.
We will not process a refund or an exchange if any of the following conditions exist:
(a) Item is not received back within 30 days of purchase.
(b) Item shows any wear or sign of being used.
Shipping and handling charges are not refundable. If you received free shipping on your original purchase, we will deduct our cost of shipping from the return credit. We would only charge a restocking fee if the item was specially ordered for you and is not an item we normally carry. The restocking fee would be 15% of the item retail cost.
Exchanges will incur a shipping fee dependent upon the weight and value of the items. Return shipping to us is the responsibility of the purchaser unless the return is a result of our error.
1270 McConnell Road
Woodstock, IL 60098
Guarantee/WarranteesMost products carry a manufacturer’s warranty. The seller, NICASHOOTING.COM hereby expressly disclaims all warranties including any implied warranty of merchantability for a particular use. To file a warranty claim you must contact the manufacturer directly. We can provide you with contact information if needed.
Domestic customers may choose from a variety of shipping methods. For orders over $75 ground shipping would be free. Ground shipping will take from 3-10 days and may be through the USPS or Fedex Smart Post at our discretion. Also available are FedEx expedited service. The rates are based on the weight of the items and your zip code. You choose the method. Of course, if you are in our geographical region, you may choose In-Store Pickup and we will have it ready for you when you stop in.
Most orders placed before 1:00PM Central Time will be shipped the same day.
International Customers may choose from USPS or FedEx Express International. If you choose First Class Mail, there is no tracking or insurance. If for some unforeseen reason the package does not arrive, there is no recourse and NICASHOOTING.COM, is not responsible. We will do everything we can to help find the package, but we will not refund or reship the items. If you choose Global Priority Mail, there is tracking and insurance included. We will help find a lost package, and if need be, resend the products, or refund your purchase, once the USPS has declared the package lost. 99% of our international packages incur no problems or delays.
International Customers are responsible for any customs fees or taxes imposed by their respective customs agents and/or shipping carriers.